#5 Cement-B11

v Before purchasing, it is recommended to read the curtain guide, including size measurement, choice of header type, number of pleats, and lining selection.

★ If placing a bulk order, it is advisable to first purchase a single curtain and fabric swatches.

If you have any questions about your order, please feel free to contact us. We are more than happy to assist our customers. You can reach us via the online chat on our store page or email us at cololeaf@outlook.com. For more contact options, please visit our Contact Page.

I. Return and Refund Policy

1. Conditions for Application

Under the following circumstances, consumers have the right to request a return, exchange, or refund (within 30 days of receiving the item)

• Wrong Item Received: The item received does not match the order.
• Product Quality Issue: The item has quality defects or does not match the description.
• Item Damaged in Transit: The item was damaged during transportation.

2. Conditions for Non-Application

Under the following circumstances, merchants have the right to reject return or exchange requests

• Customized Products: Products customized according to consumer needs.
• Personal Factors: Returns or exchanges due to consumer preferences, incorrect sizing, or other non-quality issues.
• Signs of Use: The item has been used or damaged, affecting its resale value.
• Exceeding the Deadline: The return or exchange deadline of 30 days has been exceeded.

3. Return and Exchange Process

• Request a Return or Exchange: Consumers must contact COLOLEAF and state the reason for the return or exchange.
• Review and Confirmation: COLOLEAF reviews the consumer's request and confirms whether it meets the conditions for return or exchange.
• Ship the Item Back: Consumers ship the item back to the address specified by COLOLEAF and bear the related shipping costs.
• Refund or Exchange: After receiving the returned item, COLOLEAF processes the refund or exchange.

II. Refund Policy

1. Conditions for Refund

Under the following circumstances, consumers have the right to request a refund:

• Wrong Item Received: The item received does not match the order, and the merchant cannot provide an exchange service.
• Product Quality Issue: The item has quality defects, and the merchant cannot provide repair or exchange services.
• Item Damaged in Transit: The item was damaged during transportation.
• Refund for Unshipped Orders: Consumers have not received the item after placing the order, and the merchant agrees to issue a refund.

2. Refund Process

• Request a Refund: Consumers must contact COLOLEAF and state the reason for the refund.
• Review and Confirmation: COLOLEAF reviews the consumer's refund request and confirms whether it meets the conditions for a refund.
• Refund Processing: After approval, COLOLEAF processes the refund according to the consumer's preferred refund method.

3. Refund Methods

Original Payment Method: The refund is issued back to the consumer's account used for payment.

Other Methods: Other refund methods agreed upon by COLOLEAF and consumer through negotiation.