Shipping policy

v Processing & Delivery Timeframes:

1. For curtain orders:

Standard Shipping: The processing/production time is approximately 3–10 days. Once shipped, delivery takes 5–8 business days.

Expedited Shipping : The processing/production time is approximately 1-5 days. Once shipped, delivery takes 3–5 business days.

2. For fabric swatch orders:

Standard Shipping: The processing/production time is approximately 1-3 days. Once shipped, delivery takes 5–8 business days.

v Shipping fee:

For curtains, Standard Shipping: 8.99 USD, Expedited Shipping: 13.99 USD. Free Shipping Over $300.

For fabric swatches, Standard Shipping: 9.99 USD, Expedited Shipping: 26 USD.

v Import duties/taxes:

For most destinations, we generally use shipping channels that do not require the recipient to pay import duties/taxes. However, customs policies vary by country/region. In rare cases, if your parcel is selected for random customs inspection and you are asked to pay import duties/taxes, please contact us. We will cover/reimburse the import duty/tax charges upon presentation of the official payment receipt. Where possible, please contact us before making payment. This does not include storage fees, brokerage fees, penalties, or other customs-related service fees unless separately agreed.

Customs clearance may cause delays and is not included in the estimated delivery time.

We typically use FedEx, DHL, UPS or SF Express for shipping, normally order will be shipped earlier than expected. If you have any specific requirements or questions regarding shipping, please do not hesitate to contact us. You can reach us via the online chat on our store page or email us at cololeaf@outlook.com. For more contact options, please visit our Contact Page.

We would like to draw your attention to the following points:
1. Provide us with consignee's full name and phone number when place order, otherwise order could not be delivered.
2. Once we ship order, system will send email for shipment notification with tracking number.
3. Please inspect the package carefully to ensure that it has not been damaged during delivery by the carrier. If you find that the package is damaged, please do not accept it and report to us immediately.
4. You need to sign package to received in most of case.